OpenPromoter Cloud has a free plan. Use it to test your setup before you pay.
This page covers payments for OpenPromoter Cloud plans. Self-hosted OpenPromoter is free and has nothing to refund.
Your first payment
You can ask for a full refund of your first payment on a paid plan. Ask within 14 days of that payment. You do not need to give a reason.
This applies once per company. It does not apply to an account that broke our Terms of Service.
Monthly renewals
Each later monthly payment is not refundable. You can cancel at any time under Settings > Billing. Your plan keeps working until the end of the month you paid for. We do not charge you again.
Upgrades and downgrades
You change plans in the Stripe billing portal under Settings > Billing. Stripe works out any difference for the rest of the month. It shows you the amount before you confirm.
When we refund anyway
We refund the affected month if either of these happens:
- We charged you twice or charged the wrong amount.
- OpenPromoter Cloud was down for more than 24 hours in a row in that month.
For any other case, write to us. We look at each request and decide fairly.
How to ask
Email support@openpromoter.com from the email on your account. Include your workspace name and the date of the payment.
We answer within 2 business days. An approved refund goes back to your card through Stripe. Your bank may take 5 to 10 business days to show it.
Chargebacks
Please write to us before you open a dispute with your bank. A dispute freezes the payment and slows down the refund. We can almost always solve it faster by email.
Partner payouts are separate
This policy covers only what you pay us for your plan. Commissions and payouts to your partners move between you and them through your own payment account. We charge no fee on them and cannot refund them.
Contact
Refund questions go to support@openpromoter.com.